Maxplore Technologies - Customer Quotes

ServiceMax

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Salesforce.com AppExchange partner, Maxplore Technologies’ product ServiceMax addresses the major areas of functionality required by a field service suite. Companies already using salesforce.com for CRM or case management, or businesses intrigued by the SaaS delivery model, should take a look at these two enterprises.

Supply Chain Planning and Execution Report – September 2008

For several years, my company looked for a Field Service solution that could meet the needs of our diverse manufacturing units. With offices in over 50 countries and with over 14 different ERPs, we needed a Field Service solution that had the built in sophistication our operations required as well as the flexibility that our diverse business mandated. We found it with ServiceMax. ServiceMax provides us with the Entitlement Management, Dispatch, Work Order, and Contract functionality that we need in order to fully realize CRM on the Force.com platform. Not only does ServiceMax have the breadth of functionality we were looking for, it also has the depth we desired. During our business process design sessions we would often turn to ServiceMax to see how the application dealt with a business problem, and sure enough it consistently incorporated the latest best practices. And, if the application was ever not exactly in-line with our business process, we were able to work with ServiceMax Professional Services to make any customizations where appropriate. The ServiceMax team was always wonderful to work with - probably one of the best vendor relationships we have had. Overall, we continue to be impressed with the ServiceMax application and professional services talent.

Savitra Sharma - Business Applications Manager

Already utilizing Salesforce for our sales and customer support functions, we were very excited to find a “plug-in” application that would enhance our overall experience, providing support for our installed base management activities. ServiceMax not only allowed us to leverage already existing capabilities and information, but by itself was the best of breed solution for helping us manage and control the activities surrounding our installed base of products. The functionality for managing RMA’s, repair work orders, warranty and service contracts provided all the capabilities we needed right out of the box. In a small company, with limited resources, the ServiceMax model with its ease of implementation was crucial to our success. With the help of the dedicated and focused ServiceMax team we derived benefits almost immediately. We will continue to evolve our use of the product over time. I am not aware of any other products in this space that provide the capabilities and flexibility of ServiceMax at this price point.

Doug Pollard - VP Operations

Robust application, knowledgeable and dedicated team, ServiceMax filled our post-sales needs including order processing and shipping, and entitlement management. Highly recommended!

Dawn Strickrott - Application Software Engineer

At our company we were tracking the life of our products post sale, in Excel. We found Service Max with some minor modifications could help us better integrate the life cycle of our products to accounts in SalesForce. These guys are great to work with and very responsive. They work very quickly and take the time to understand your needs.

Noel Gomez - Product Manager

We hunted around extensively for a fully customisable but totally SF integrated field service management solution and came up trumps with Maxplore. The product is detailed and works smoothly at every level - multi-currency options, parts inventory control, hourly labour rates, customer portals, inbuilt quoting system, product failure analysis - in fact the most comprehensive after-sales support & management program. Maxplore's team members have been extremely supportive and professional in our customisation requirements and the roll-out program to our tehnical team.

Pav Mahal - Director, Worldwide Service

Having worked in the field service business for over 30 years, I've seen many different service management software applications, from small vendors to large. Some are quite good, others seem to lack vision and important key features. I was pleasantly surprised then when I had a chance to see ServiceMax in depth on more than one occasion. What impressed me was both the depth and breadth of the functionality of the solution, especially from a relatively new solution. It includes all of the core capabilities any service or maintenance organization requires, from service call management, to technician scheduling, to contracts and warranties, to service parts inventory control, to depot repair, and much more. I'd say it compares very favorably with the better known and longer established service management software vendors. I've also witnessed the speed with which they can develop robust new functionality, a capability that will certainly serve both their company and their customers well going forward. The fact that it sits on the Salesforce Force.com platform as a Software-as-a-Service (SaaS) solution should also be attractive to companies from a total cost of ownership standpoint. SaaS solutions are gaining momentum and are expected to become a more standard method or implementing software going forward. There is clearly no better platform than Salesforce.com on which to base the SaaS model, so ServiceMax is well positioned from that perspective. Based on my extensive experience in the service business, I strongly urge any organization evaluating service management solutions for field service, depot repair, or maintenance, repair and overhaul to have a hard look at the ServiceMax solution. I don't think they will regret it.

Michael Israel - Industry Analyst