|
|
|
|
|
|
What is ServiceMax?
ServiceMax is a best-of-breed on-demand Service Chain Management & Field Service solution on
Force.com platform. It integrates with, and extends Salesforce Service & Support (SSS) application to
help companies manage repair & maintenance activities of internal equipment & infrastructure, and
products installed at customer sites.
|
| >>Back to top |
|
What are the industries that can use ServiceMax for their Service Chain Management needs?
Many ‘asset-intensive’ industries can use ServiceMax to run their Service Chain processes. That
includes High-tech Manufacturing, Capital equipment Manufacturing, Telecommunications,
Manufacturing plants, Utilities, Distribution & Servicing, Equipment leasing & maintenance and such.
|
| >>Back to top |
|
What parts of my business can I run with ServiceMax?
ServiceMax supports management of Assets (internal assets & products sold to customers), Service
Contracts & Warranty, Field Service, Depot Repair, Preventive Maintenance, RMA, Parts Shipment and
other service chain activities.
|
| >>Back to top |
|
Is ServiceMax a NATIVE or HYBRID AppExchange application?
ServiceMax is 100% NATIVE to Force.com! ServiceMax is completely developed using Force.com
tools and technology so as to leverage its state-of-the-art infrastructure and capabilities.
|
| >>Back to top |
|
What effort does it take for me to integrate ServiceMax with salesforce?
NONE. When installed, ServiceMax is pre-integrated with salesforce application. It integrated with
common salesforce objects like Product, Account, and Contact etc.
|
| >>Back to top |
|
Does ServiceMax have customers?
YES. ServiceMax is in production, being used to run service chain operations in many organizations
today. Many more are enthusiastically signing up on a daily basis. Please check with Maxplore sales
contact for details & references. |
| >>Back to top |
|
Can ServiceMax be deployed on Unlimited Edition of Salesforce?
YES. |
| >>Back to top |
|
Can ServiceMax be deployed on Enterprise Edition of Salesforce?
YES. |
| >>Back to top |
|
Can ServiceMax be deployed on Professional Edition of Salesforce?
NO. ServiceMax is not supported on Professional Edition readily. Customers will have to purchase API
support from salesforce.com, after which ServiceMax can be deployed. |
| >>Back to top |
|
Can ServiceMax be deployed on Platform Edition of Salesforce?
NO. ServiceMax is not supported on Platform Edition at this time. Maxplore is working on making
ServiceMax available for Platform Edition in the future. |
| >>Back to top |
|
I would like to try ServiceMax. How can I do that?
You can try ServiceMax today! Please browse over to http://www.maxplore.com and sign up for a
FREE 30 day trial of ServiceMax. You will get a ServiceMax trial org setup within minutes and you will
be able to start working with it immediately. |
| >>Back to top |
|
I would like to schedule a demo of ServiceMax for my team. How can I do that?
Please call us at (408) 748-6970 x101 or Email us at servicemax@maxplore.com to schedule a
detailed demo of ServiceMax for yourself or your team. |
| >>Back to top |
|
How is ServiceMax priced?
Please contact us for detailed pricing information, volume discounts, and learn about our &
InsideTrack™ strategic customer programs at: Phone: (408) 748-6970 x101 or Email:
servicemax@maxplore.com |
| >>Back to top |
|
Will I have to buy ServiceMax subscriptions for all my salesforce users?
NO. Anyone that uses ServiceMax functionality to transact business will need a subscription to
ServiceMax. That typically includes call center & tech support agents, service operations personnel,
field technicians, repair center technicians and service management personnel. The rest of the
salesforce users in your organization do not need ServiceMax subscriptions. |
| >>Back to top |
|
Can I use ServiceMax on my mobile device?
YES. ServiceMax Mobile Edition leverages the salesforce mobile deployment infrastructure, and can be
deployed on all the mobile devices supported by salesforce.com |
| >>Back to top |
|
Can my field technician use ServiceMax on the road?
YES. ServiceMax Mobile Edition has an offline client that can be deployed on field service technician
laptop. Using ServiceMax offline client, technicians download information on their laptops and function
without internet connectivity on the road. Once they are back at their offices, they can synchronize their
updates back to the central database. |
| >>Back to top |
|
We partner with external agencies to deliver field service. Can we use ServiceMax for them?
YES. ServiceMax Portal Edition can be deployed to do closed-loop business with your service partners.
It leverages Salesforce.com Customer Portal infrastructure, and extends it to work with your service
partners. |
| >>Back to top |
|
Where is ServiceMax data stored?
ServiceMax is deployed 100% on salesforce.com. That means, all the data that you put into
ServiceMax will get stored in the salesforce database. ServiceMax does not use any external
databases. |
| >>Back to top |
|
How can I install ServiceMax?
ServiceMax is installed like any other AppExchange application. When you are ready, Maxplore
engineers with work with your salesforce.com administrator to deploy and configure ServiceMax on
your salesforce org. Since ServiceMax is pre-integrated with rest of the salesforce applications, you can
immediately use it to run your business. |
| >>Back to top |
|
How long will it take to get ServiceMax up and running?
ServiceMax can be deployed in your organization in as quickly as 3 days. Depending on the complexity
of your business processes, your data migration requirements and integration requirements typical
implementation can take one to four weeks. |
| >>Back to top |
|
Can ServiceMax be integrated with my financial system?
YES. ServiceMax can be readily integrated with a variety of back-office/financial systems. Some of the
common applications that ServiceMax has been integrated with include SAP, Oracle E-business Suite,
QAD MFG PRO and such. Since ServiceMax is entirely housed on Force.com platform, ServiceMax
can be integrated with any application just as easily as salesforce applications. |
| >>Back to top |
|
What are my support options for ServiceMax?
All ServiceMax customers get Maxplore’s standard support. Standard support includes access to
Maxplore’s self-service portal where issues can be logged and tracked. Support for the issues logged
will be provided via email. In addition, customers can purchase Premium Support option, which
includes access to ServiceMax experts, phone support and faster response times. Please check with
ServiceMax sales contact for details. |
| >>Back to top |
|
Where can I get more information about ServiceMax?
You can get more information about ServiceMax and download product literature at
http://www.maxplore.com. You can also call to obtain more information, or schedule an interactive
demo at: Phone: (408) 748-6970 x101 or Email: servicemax@maxplore.com |
| >>Back to top |
|