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ServiceMax is the premier solution in strategic service management and field service. ServiceMax provides on-demand solution on Force.com for managing after-market service activities, logistics and automating processes for technician scheduling, initiating and closing service calls in the field.
Leading companies are employing this industry leading solution to its fullest potential as part of greater transformational efforts in their service businesses … helping them grow exponentially and gain long-term competitive positioning.
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What you can do with ServiceMax: |
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Installed Products & Configuration - track serialized installed product at customer locations and keep updated & current configuration information in terms of serialized assemblies, components and software/firmware versions that is multi-level deep |
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Contracts & Entitlements – product warranty, contract repository - authoring, quotation, activation & renewals, entitlement & service-level agreement visibility to call center reps, field work force & service contractors, automation between contracts and field service activities, and the ability to measure profitability of contracts |
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Field work force dispatch & calendar management – optimized scheduling with algorithms that take skillsets, customer preferences, SLAs, territories, and maps into account to create ideal schedules. Features advanced scheduling optimization for driving route optimization, schedule third-party service subcontractors, dynamically reschedule to manage changes and emergencies on the fly |
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Mobile client for field personnel - Disconnected client for field laptops, rugged PCs, tablet PCs etc – signature capture, barcode scanning, hand-held clients for mobile phones, PDAs and other hand-held devices |
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Reverse logistics & Repair depot – management of in-house maintenance, including equipment inspection and evaluation, upgrades, exchanges, returns, and return merchandise authorizations |
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Forward logistics & order management – product & spare part order creation, fulfillment processes – pick, pack, ship, serial number assignment and supporting document creation |
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Work In Process management – Issue and tracking of repair work orders – in field and repair depot, work status, work details, charges & costs
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Service inventory management – track stocking locations in warehouses and field trucks, manage procurements, transfers and adjustments, setup reorder points and automate replenishment, handle serialized & non-serialized parts |
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Scheduled/Preventive maintenance management – define maintenance schedules, setup parts and instruction checklists, automate creation and assignment of work orders based on schedules |
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Portal for field service partners & contractors – define partner work force, setup skills, territories and ratings, dispatch work orders, obtain progress updates and manage claims & approvals. Get out of phone/fax/email based processes completely and gain efficiencies
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Portal for customers – enable extended self-service for customers deflect up to 40% of calls to self-service web
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Click image to enlarge
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Click here to download the ServiceMaxTM brochure or contact us for an interactive demo of
ServiceMaxTM from Maxplore!
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5|6|3|4
We hunted around extensively for a fully customisable but totally SF integrated field service management solution and came up trumps with Maxplore.ServieMax is detailed and works smoothly at every level.|Already utilizing Salesforce for our sales and customer support functions, we were very excited to find a plug-in application that would enhance our overall experience, providing support for our installed base management activities.|Maxplore has delivered an excellent product to us on time, on budget, and even shared with us some of their best practices about salesforce.com development. We at Sofia Works appreciate your responsiveness to our needs and look forward to a fruitful future together.|AAt our company we were tracking the life of our products post sale in Excel. We found Service Max with some minor configurations could help us better integrate the life cycle of our products to accounts in Salesforce. These guys are great to work with and very responsive. They work very quickly and take the time to understand your needs.
Pav Mahal, Director|Doug Pollard, VP Operations|Frank Seo, Director|Noel Gomez, Product Manager
GeoSpa Fitness, UK|Everyday Solutions Inc|SofiaWorks, London, UK|Nomadix, California, USA
http://www.geospafitness.com|http://www.everydaysolutionsinc.com|http://www.sofiaworks.com|http://www.nomadix.com
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